Standard Reservation Agreement
Luxury Levels Transport - Reservation Agreement
This Standard Reservation Agreement (“Agreement”) is a legally binding contract between Luxury Levels Transport (“Company”) and any individual or entity (“Client”) who requests, books, schedules, authorizes, or receives transportation services from the Company. This Agreement governs all reservations and transportation services provided by Luxury Levels Transport, including but not limited to Luxury Sprinter services, regardless of whether the reservation is made online, by phone, by email, or through an authorized representative. By proceeding with a reservation, submitting payment, or otherwise authorizing services through the Company’s booking platform, the Client acknowledges that they have read, understood, and agreed to be bound by the terms and conditions set forth in this Agreement. Acceptance of this Agreement is confirmed electronically at the time of booking and constitutes a binding and enforceable contract. This Agreement applies to the specific reservation associated with the confirmation number generated upon completion of booking and remains in effect for the duration of the service.
2. PAYMENT AND DEPOSIT POLICY
a. Payment Requirement. To secure a reservation, full payment is required at the
time of booking, unless Luxury Levels Transport expressly authorizes a depositbased reservation in writing.
b. Deposits (If Applicable). For reservations approved for deposit-based booking,
a non-refundable deposit equal to twenty-five percent (25%) of the total
reservation cost is required at the time of booking.
c. Balance Due. Any remaining balance must be paid in full no later than fortyeight (48) hours prior to the scheduled departure date and time.
d. Failure to Pay. Failure to remit payment by the required deadline may result in immediate cancellation of the reservation, forfeiture of any deposit paid, and release of the vehicle without further notice.
e. Accepted Payment Methods. Payments may be made using approved payment methods designated by Luxury Levels Transport, including credit or debit cards and bank transfers.
f. Authorization for Charges. By entering into this Agreement, the Client authorizes Luxury Levels Transport to charge the card or account on file for all amounts due under this Agreement, including but not limited to base service charges, extended hours, wait time, tolls, parking, gratuities (if applicable), administrative handling, cleaning fees, smoking violations, biohazard fees, damage repairs, loss of use, and post-service assessments.
g. Payment Confirmation. Upon successful payment, the Client will receive a confirmation outlining the reservation details and payment summary.
h. No Refunds. All deposits are non-refundable. Payments made are subject to the Cancellations and Refunds section of this Agreement and do not entitle the Client to a cash refund.
i. Credits. Any credits issued in connection with a cancellation or rescheduling are issued solely at the discretion of Luxury Levels Transport, are non-transferable, have no cash value, and must be used within twelve (12) months of issuance unless otherwise stated in writing
j. Client Responsibility. The Client is responsible for ensuring timely payment, maintaining a valid payment method on file, and complying with all paymentrelated terms of this Agreement.
k. Chargebacks. Luxury Levels Transport reserves the right to dispute all unwarranted chargebacks and to pursue administrative, contractual, and legal remedies for chargebacks initiated in violation of this Agreement.
3. EXTENDED HOURS POLICY
If the Client exceeds the scheduled booking time for any reason, the Client authorizes Luxury Levels Transport to charge the applicable hourly rate for all extended time incurred. Extended time is calculated in full-hour increments unless otherwise stated in writing.
Extended hours are subject to availability and are not guaranteed. Requests must be communicated to reservations@luxurylevelstransport.com and are subject to management approval. The driver does not have authority to approve extensions.
Once approved, payment for extended hours is due immediately and will be charged to the card on file before continuation of service.
If payment is not processed or the request is denied, service will end at the originally scheduled time with no refund or credit.
4. WAIT TIME
a. Hourly Bookings. Time begins at the scheduled start time regardless of actual departure.
b. Pickup / Drop-Off. Clients must be ready at scheduled time. After 15 minutes, reservation may be canceled with no refund.
c. Airport Pickups. 15-minute grace period applies after arrival.
d. Determinations. All timing decisions are at the sole discretion of Luxury Levels Transport.
5. FORCE MAJEURE
Luxury Levels Transport is not liable for delays or interruptions caused by events beyond its control, including traffic, weather, accidents, or mechanical issues.
6. SMOKING POLICY
a. Hookah is permitted only as a paid add-on. Damage results in a minimum $200 fee.
b. All other smoking is strictly prohibited. Violations result in a $350 fee.
c. Additional cleaning or damage costs may apply.
d. Violations may be determined using reasonable documentation
7. DAMAGES
Clients are responsible for all damage, including cleaning, repairs, and loss of use. Biohazard cleaning fee: $350 minimum.
8. LIABILITY DISCLOSURE
Clients assume all risks related to behavior inside the vehicle.
Luxury Levels Transport is not liable for injuries or damages caused by passengers.
Service may be terminated without refund for unsafe behavior.
Total liability is limited to the amount paid for the reservation.
9. CANCELLATIONS AND REFUNDS
All deposits are non-refundable. Cancellations must be submitted at least 24 hours in advance. No refunds for late cancellations or no-shows. Credits may be issued at company discretion and must be used within 12 months.
10. DRINK RESPONSIBLY
Clients are responsible for alcohol consumption. Service may be terminated without refund for unsafe behavior.
11. CHARGEBACK POLICY
Clients must contact the company before initiating a dispute. Unauthorized chargebacks will be contested and may result in additional fees.
12. PHOTOGRAPHY AND VIDEO RELEASE
Clients grant permission for photos and videos to be used for marketing. No compensation is owed.
13. CONDUCT AND SAFETY
Disruptive behavior may result in immediate termination without refund.
14. COACH BUS ADDENDUM
Applies only to third-party coach services when applicable.
15. GOVERNING LAW
This Agreement is governed by the laws of the State of Georgia.
16. ACCEPTANCE
By booking, the Client agrees to all terms. Electronic acceptance is binding.