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Privacy Policy

Luxury Levels Transport – Privacy Policy
Effective Date: January 24, 2026
 

Luxury Levels Transport (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our clients, passengers, website visitors, and business partners. This Privacy Policy explains how we collect, use, store, disclose, and protect personal i nformation in connection with our transportation services, website, booking platforms, and communications. By using our services, booking transportation, submitting information, or interacting with our website or booking platforms, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

a. Personal Identifiers

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Pickup and drop-off locations
     

b. Reservation & Service Information

  • Reservation details (dates, times, locations, vehicle type)

  • Passenger names and contact details

  • Occasion or event details

  • Notes or preferences related to transportation services

 

c. Payment Information

  • Payment method details (credit/debit card type, last four digits)

  • Transaction history and payment status

  • Billing recordsNote: Full credit card numbers are processed and stored securely by authorized payment processors and are not stored by Luxury Levels Transport.

d. Technical & Usage Information

  • IP address

  • Browser type

  • Device information

  • Date and time of website or platform access
     

e. Media & Communications

  • Emails, messages, or phone communications with our team

  • Photos or videos captured during service as permitted under our Reservation Agreement

2. How We Use Your Information

We use collected information for legitimate business purposes, including but not

limited to:

  • Processing reservations, quotes, and payments

  • Providing transportation services

  • Communicating booking confirmations, updates, and service notifications

  • Customer service and support

  • Operational planning, dispatching, and driver coordination

  • Compliance with legal, regulatory, and insurance requirements

  • Marketing, promotions, and service improvements (where permitted)

  • Fraud prevention, chargeback defense, and dispute resolution

3. How We Share Information

We do not sell personal information. We may share information only as necessary

with:

  • Payment processors and financial institutions

  • Booking and dispatch software providers (including Limo Anywhere)

  • Drivers, affiliates, or transportation partners required to fulfill services

  • Legal, insurance, or regulatory authorities when required by law

  • Professional advisors (attorneys, accountants) as necessary

    All third parties are required to protect information and use it solely for authorized purposes.

4. Data Retention

We retain personal information only for as long as necessary to:
 

  • Fulfill service obligations

  • Maintain business records

  • Comply with legal, tax, and regulatory requirements

  • Resolve disputes or enforce agreements
     

Retention periods may vary depending on the nature of the information.

5. Data Security

Luxury Levels Transport implements reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure.
While we take appropriate security measures, no method of transmission or storage is 100% secure. Use of our services is at your own risk.

6. Cookies & Tracking Technologies

Our website and booking platforms may use cookies or similar technologies to:

  • Improve user experience

  • Analyze website traffic

  • Support functionality and security

You may adjust your browser settings to disable cookies; however, some features
may not function properly.

7. Marketing Communications

Clients may receive transactional emails and service-related communications as part of their reservation. Promotional communications may be sent where permitted. You may opt out of non-essential marketing emails at any time by following the unsubscribe instructions provided.

8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Your Privacy Right

Depending on applicable law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of information (subject to legal obligations)

  • Opt out of certain communications

Requests must be submitted in writing using the contact information below

10. Third-Party Link

Our website or communications may contain links to third-party websites. Luxury Levels Transport is not responsible for the privacy practices or content of external sites.

11. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Updates will be effective upon posting. Continued use of our services constitutes acceptance of any changes.

12. Contact Information

For privacy-related questions or requests, please contact:
Luxury Levels Transport
Email: info@luxurylevelstransport.com
Phone: 678-968-2347
Website: https://www.luxurylevelstransport.com

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